Refund policy

The free initial check lets you review the basic result before choosing to buy the $9.99 AUD detailed report.

When a refund is available

Please request a refund if you were charged but the detailed report did not unlock, the service failed to provide a report, or you were charged more than once for the same check.

How to request one

Email sam_theascent@yahoo.com.au and include the payment date and receipt reference. Do not send your full card number. We will review eligible requests promptly and return approved refunds to the original payment method.

Change of mind

Because the detailed report is delivered immediately, change-of-mind refunds may not be available after it has been successfully unlocked. Nothing in this policy limits your rights under Australian Consumer Law.